Frequently Asked Questions

General Questions

What makes Frella products different?

Frella products are crafted with natural, plant-based ingredients inspired by Ayurvedic traditions. Our formulas are sulfate-free, gentle on hair and skin, and designed to nourish without harsh chemicals. We use premium ingredients like virgin coconut oil, essential oils, and botanical extracts to deliver spa-quality care at home.

Are Frella products suitable for all hair and skin types?

Yes! Our diverse range is formulated to address various hair and skin needs. Whether you have dry, oily, sensitive, or combination skin, or straight, curly, or textured hair, we have products designed for you. Check individual product descriptions for specific benefits.

Are your products cruelty-free and vegan?

Frella is committed to ethical beauty. Our products are cruelty-free and made with natural, plant-based ingredients. We are proud members of the Cosmetic Alliance Canada.

Hair Care Questions

Which shampoo is best for strengthening hair?

Our Neelyadhi Shampoo with Herbal Oil and Ginger & Lime Shampoo are formulated to help strengthen and nourish hair for a healthier appearance. The Tea Tree Shampoo also helps cleanse and condition the scalp while supporting hair's natural strength.

Do I need to use conditioner with your shampoos?

While our shampoos are gentle and nourishing, we recommend pairing them with our matching conditioners for optimal results. Our conditioners provide additional moisture, detangling, and frizz control for soft, manageable hair.

What's the difference between your hair oils?

Each oil serves different purposes: - King Coconut Oil: Deep nourishment for hair and body - Neelyadhi Oil: Traditional Ayurvedic-inspired formula for hair nourishment - Lavender Oil: Promotes scalp conditioning and relaxation - Argan Oil: Nourishing formula for hair, skin, and nails to support a youthful appearance - Amla Pro: Rich in antioxidants for revitalization

Body Care Questions

What's the difference between body lotion and body custard?

Body custards are richer and more concentrated than lotions, providing intense hydration for very dry skin. Body lotions are lighter and absorb quickly, perfect for daily use. Choose based on your skin's moisture needs and personal preference.

Can I use shower gels on my hair?

While some of our shower gels contain beneficial ingredients for both skin and scalp, we recommend using our dedicated shampoos for optimal hair care results.

Which products are best for sensitive skin?

Our Aloe Vera range (shower gel, body lotion, body custard, and moisture gel) is excellent for sensitive skin. Lavender products are also soothing and gentle, ideal for dry or delicate skin.

Usage & Application

How often should I use body scrubs?

We recommend using our Himalayan Pink Salt Rose Geranium Scrub 1-2 times per week for gentle exfoliation and skin renewal.

Can I use your oils on both hair and body?

Yes! Many of our oils, including King Coconut Oil, Lavender Oil, Jasmine Oil, Rose Geranium Oil, and Tea Tree Oil, are formulated as multitasking products for both hair and body care.

How do I apply hair oils for best results?

Must be used on dry hair only. For best results, warm a small amount of oil between your palms and massage into your scalp and through the lengths of your hair. Leave on for at least 30 minutes (or overnight for deep conditioning) before washing with your favorite Frella shampoo.

Ingredients & Formulation

What is Ayurveda and how does it relate to Frella?

Ayurveda is an ancient holistic tradition from India that emphasizes natural ingredients and balance. Frella draws inspiration from Ayurvedic traditions, incorporating time-tested botanical ingredients like Neelyadhi, Triphala, Amla, and Licorice into our modern cosmetic formulations.

Are your products sulfate-free?

Yes! Our shampoos and many of our cleansing products are sulfate-free, using gentle, plant-based cleansing agents that won't strip your hair and skin of natural oils.

Do your products contain parabens or harsh chemicals?

Frella is committed to clean beauty. We formulate without harsh sulfates and focus on natural, plant-based ingredients that are gentle yet effective.

Ordering & Shipping

Do you offer wholesale or bulk ordering?

Yes! We welcome salon and spa partners. Please visit our Wholesale page to register and learn more about our professional partnership program.

Can I create custom bundles?

Absolutely! Check out our Mix and Match bundles page to create your own customized sets. We also offer pre-curated bundles like the Fall Moisture TRIO and King Coconut Trio Package.

Where can I view your full product catalogue?

You can download or view our complete 2025 product catalogue on our Product Catalogue page, or click the "View Catalogue" link in our website footer.